Requesting a Leak Adjustment
The following criteria must be met in order to be considered for a leak adjustment:
- The account must be current and in good standing.
- In addition to the leak adjustment request form, receipts and/or invoices must be produced to prove the leak has been repaired.
- Requests must be made within 90 days of discovery of the leak.
- If the meter is equipped with "Eye On Water" capability, the customer must register and set a leak alert before the adjustment will be applied to the account.
Please note: Only one leak adjustment will be granted within a seven-year period. Leak adjustment requests will take into account no more than three billing periods and take into account the same billing periods the three years prior to determine normal usage for the customer. If three years of account history are not available to determine normal usage, ECCV will use its discretion to determine normal usage based on like properties and/or irrigated area if the leak occurred in the irrigation system. The determined adjustment must be more than $100 in order to be offered or applied to the account. All leak adjustments will be applied directly to the account as a credit. No checks will be issued. ECCV reserves the right to inspect the property for leaks and/or repairs.
After all documentation is submitted it will be reviewed and if qualified, an adjustment will be offered to the customer via email. If you have any questions or concerns please contact our office at 303.693.3800.