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Frequently Asked Questions

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Frequently Asked Questions

 
 
When will I get my bill?

We have 3 billing cycles within the District. You will be billed monthly, but the time of month will depend on where you live within the District. See below to determine which cycle you are in based on subdivision:

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Cycle 1 4th 2nd 2nd 3rd 3rd 1st 3rd 2nd 1st 2nd 1st 1st
Cycle 2 11th 13th 15th 10th 11th 12th 12th 9th 7th 9th 6th 7th
Cycle 3 16th 17th 20th 19th 19th 19th 19th 17th 18th 16th 16th 18th

Cycle 1

Cherrybrook

Piney Creek Village

Piney Creek

Smoky Hill

Hills at Piney Creek

The Farm

Cycle 2

Jackson Farms

Fox Hills

Smoky Ridge

Tuscany/Piney Creek East

Tuscany South

Parkview

Parkbrough

Stonetree

Greenfield

Summerset

Saddle Rock Ranches

Cycle 3

Hampden Villas

Mesa

Spring Creek

Tallgrass

Willow Trace

Copperleaf

Trail Ridge

Saddle Rock Ridge

Parkview Heights

Why does my water appear milky or cloudy?

A milky or cloudy appearance is usually caused by air bubbles in the water, which pose no health risk. If the water is allowed to sit, the air will dissipate and the water will clear. If the cloudiness does not disappear, please contact us so that we may investigate.

What causes the spots on my dishes?

Spots are caused by hard water, or minerals that remain after the water has evaporated. Spots can be eliminated through use of a dishwasher rinse agent.

Should I buy a water softener?

The hardness of water varies with the water’s source. The choice to buy a softener is an aesthetic one, since hard water is not harmful to health. However, water softeners typically increase the sodium content of the water, a factor that should be considered by people on low-sodium diets.

Should I buy a home filtration unit?

According to the United States Environmental Protection Agency, home treatment units are rarely necessary for health reasons. Most often, water treatment units are used to remove substances that affect the aesthetic qualities of the water. If you do choose to install a home treatment unit, it is important to follow the manufacturer’s maintenance instructions, because improperly maintained units can actually cause water quality problems.

What should I do if my coffee has an oily appearance?

Clean your coffee maker with vinegar and water as directed by the manufacturer.

What causes odor in the hot water?

The most common cause of odor in hot water is the water heater. If your cold water smells fine, check your water heater to ensure that the temperature setting is correct. Water heaters also need to be maintained (see manufacturer’s instructions). Please contact us if the odor persists or if it is present in both the hot and cold water.

What causes some water to be discolored?

Color in water is usually caused by naturally occurring organic matter, minerals, or mineral build-up in the pipes. We flush our water system regularly to clean mineral build-up and other sediment from the pipes. If you receive discolored water, you should let your faucets run until the water is clear. Such substances typically do not pose a health hazard; however, we ask that you please report any instances of discolored water so that we may investigate.

Is bottled water higher quality than tap water?

Tap water providers and bottled water providers must meet the same water quality standards. In fact, tap water providers are required to conduct more frequent water quality testing and reporting than bottled water providers. Some consumers prefer the taste of bottled water, and some choose bottled water because they have special health needs. But tap water is a much better deal at costs of 1,000 times less than bottled water.

Why do our employees open fire hydrants?

We conduct regular water system flushing to remove any mineral build-up and sediment from the pipes and also to ensure that water circulates adequately throughout the system. Fire hydrants may also be opened to conduct fire-flow capability tests.

Why does water need to be disinfected?

Disinfectants are required because they prevent the spread of germs that cause diseases. Years ago, before disinfectants were used for drinking water, diseases such as cholera, typhoid fever, and dysentery were common. Drinking water disinfection has vastly improved the quality and safety of drinking water.

Why does my water have a chlorine taste (or smell)?

We disinfect your water to ensure that it is free of harmful bacteria. To reduce any chlorine taste or smell, try refrigerating your water before drinking.

Why is there dirt or sand in my water?

Dirt or sand can occur naturally in groundwater or as a result of a water line repair. We try to reduce the instances of dirt or sand in the water through regular flushing, which improves water quality by increasing the circulation of water in the pipes and removing most of the sediment from the water.

Why does the taste of my water change?

Water sources change at certain times of the year due to the availability of supplies. Surface water, or water that comes from sources like rivers and lakes, tends to taste slightly different than water pumped from underground aquifers.

Why do I have a blue register on the side of my house?

The blue register on the side of your home was used by ECCV when we read water meters manually. We have since moved to automated reading technology and no longer use this register. Please feel free to remove this box from your home.